Warranty Policy
Last updated: October 26, 2026
SMG is committed to delivering products that meet international quality standards. This Warranty Policy outlines the coverage we provide for our toilet partition panels and hardware, the conditions under which claims are accepted, and the steps to file a claim.
1. Warranty Coverage
SMG products are warranted against manufacturing defects in materials and workmanship under normal use and proper installation. Coverage varies by product category:
| Product Category | Warranty Period | Coverage Focus |
|---|---|---|
| HPL Compact Laminate Panels | 5 years | Delamination, surface integrity, structural performance |
| HPL Honeycomb Panels | 3 years | Core bond integrity, surface finish |
| MDF Panels | 1 year | Manufacturing defects in board composition |
| Stainless Steel Hardware | 3 years | Rust, structural failure of hinges, brackets, and latches |
2. Conditions for Warranty Validity
To qualify for warranty coverage, all of the following conditions must be met:
- Products were installed following SMG's official installation guide or by a qualified professional.
- Products were used in the environment and application specified during the order (e.g., MDF panels are not suitable for high-humidity areas).
- Routine maintenance was performed according to the care instructions provided with the product.
- The claim is submitted within the warranty period with proof of purchase.
3. What Is Not Covered
This warranty does not cover:
- Damage caused by improper installation, misuse, abuse, or accidental impact.
- Normal wear and tear, scratches, or surface dulling from daily use.
- Damage caused by using incompatible cleaning agents (e.g., abrasive cleaners, acetone, or strong solvents).
- Damage caused by water infiltration due to poor sealing, incorrect installation, or flooding.
- Products modified, repaired, or altered by anyone other than SMG or an authorized partner.
- Labor costs for removal, reinstallation, or on-site service, unless explicitly agreed in the sales contract.
- Shipping damage not reported within the carrier's claim window.
4. How to File a Claim
To initiate a warranty claim, please follow these steps:
- Contact us at senmeige@outlook.com with the subject line "Warranty Claim — [Your Order Number]".
- Provide documentation: order number, invoice or proof of purchase, installation date, and a clear description of the issue.
- Attach photos or videos showing the defect or damage, along with any relevant installation details.
- Wait for evaluation: our quality team will review the submission and respond within 5 business days.
5. Resolution Options
If a claim is approved, SMG will, at its discretion, provide one of the following:
- Replacement of the defective product or component at no charge.
- Repair of the defective product where feasible.
- A credit or refund equivalent to the original purchase price of the defective item.
SMG is not responsible for any labor, transport, or installation costs associated with the replacement or repair, unless separately agreed in writing.
6. Shipping and Handling
Products must be inspected upon delivery. Any visible shipping damage should be noted on the delivery receipt and reported to us within 7 days. Claims for concealed shipping damage must be submitted within 14 days of delivery with photographic evidence.
7. Limitation of Liability
This warranty is provided in lieu of all other warranties, express or implied, including merchantability and fitness for a particular purpose. SMG's total liability under this warranty shall not exceed the original purchase price of the product in question.
8. Contact Us
For warranty inquiries or to file a claim, please contact us:
- Email: senmeige@outlook.com
- Phone / WhatsApp: +86 13560050746
- Address: Industrial Zone No. 103, Desheng Section, Lihe Road, Lishui Town, Nanhai District, Foshan City, Guangdong, China